FREQUENTLY ASKED QUESTIONS

• If a contract is selected: Monthly payments, quarterly payments, and pay in full options are available.
• Members on auto-pay will be drafted on the 1st of each month.
• Please contact Body Structure if there are any changes in the billing information on file. Payments past due reflect in a $30 late fee.

Any client needing to cancel a set appointment for personal training and/or additional services must contact Body Structure by 7:30pm the previous day. Any client canceling after 7:30pm on the day prior to his/her set appointment will be charged a full session price. Any no-show of a set appointment will also result in a full session price charge.

Contracts are not negotiable, transferable, or able to be cancelled except as otherwise provided herein. The Agreement will bind and insure to the benefit of Body Structure Clinic’s permitted successors and assigns. You may cancel your contract if any of the following occurs, with a 30 day prior notice in writing to the clinic and a $50 early cancellation fee.

• You may cancel if a medical disability prevents you from using the clinic’s facilities or services. In the event of a medical disability, the clinic will provide your doctor with a medical disability form which your doctor must complete and return to Body Structure Clinic.
• You may cancel if the clinic relocates more than 5 miles from the location stated in the contract.
  
• You may cancel if you relocate more than 25 miles from your residence as stated in the contract and the clinic cannot provide comparable facilities and services within 5 miles of your new residence. The clinic will require a written verification of your new residence, such as a lease, deed, or utility bill.
  
• Consumers Right to Cancellation: you may cancel your agreement within 3 days from the date of signing this contract (exclusive of holidays and weekends) by delivering to facility or certified mail to the facility address listed, a written notice of cancellation. A refund of all monies paid under this contract shall be issued within 30 days after receipt of the notice of cancellation is made within the 3 day provision.
  
• In order to exercise any cancellation rights, you must notify the clinic in writing, by certified mail, return receipt requested, to the address stated below. All monies to be refunded (less services already provided) shall be paid to you within 30 days after the clinics receipt of the collation notice and fee.
  

All session are on a pre-paid basis. All members utilizing personal training, massage, group services, or any other package offered who have agreed to a set frequency shall not accelerate those sessions. If a higher frequency is needed, see a Body Structure Representative to add additional session onto the term. Any unused single rate sessions will expire following a 90 day inactive period. All series session packages are discounted based on frequency and any unused sessions will expire on the agreed upon date.

Membership time may be “frozen”, payments continue during freeze time. Freeze time is added to the end of the contract term expiration date. 12 month contracts only.

Following the initial membership term your membership agreement will automatically renew at our current published month to month rate until a 30-day advance written notice is given by either party. Buyer’s notice must be sent to the facility at the address below along with your membership card. Any additional service(s) will expire on the date agreed upon in this contract. All payments must be current to terminate the membership agreement. Buyer owes all monthly payments until proper cancellation procedures have been followed.

Patients are required to give the information listed below prior to scheduling an initial Physical Therapy evaluation.

On the third week of each month BSC starts our patient billing process. Accounts with an outstanding patient balance will receive a statement by the end of each month. The statement will include dates left unpaid by you and your insurance company. Any dates paid in full will not reflect on the patient statement. You can call and request a detailed statement.
Patients are required to pay the balance due within 25 days of receiving the statement. Your insurance company will keep you posted on their portion of the claim through an explanation of benefit. As your insurance company processes the claims, an explanation of benefits will be sent to you and to BSC. After the insurance company makes payments and or adjustments, the patient balance will be accrued. Your balance will reflect patient responsibility.

We are committed to provide you 1 – on – 1 and are investing in you and your success. Unfortunately, third party payers don’t understand this and will not compensate us for missed or cancelled visit. So we are asking you to be a partner in your care and understand our cancellation and no show policy.

We understand there will be times you simply cannot make your scheduled time. We just ask for advance notification. Appointments that are cancelled after 7pm the day before an appointment a $50 fee will be charged. If you call on the same day of your appointment and are able to reschedule your appointment on that same day (if available), our system will not charge the cancellation fee. This system helps us to continue to be the last few surviving practices providing 1 on 1 care for you.

No-Show visit (where you did not show up and never called to let us know) is like a cancellation you will be assessed a $50 fee. However, it differs in that, all future visits being cancelled at 7pm the night of your missed appointments, in order to fill our limited 1on1 appointments that are in demand. You will be called 3 more times over a period of 7 days to reschedule. If we do not have you scheduled or no contact has been made your chart will be closed and discharge sent to referring provider.

Medical records can be requested via phone, fax, e-mail, or mail. Please allow 30 business days for Body Structure Clinic to compile your medical records. One of our staff members will contact you via phone when medical records are complied. Patients are responsible to pick up medical records and show identification.

All insurance companies are required to respond with an explanation of benefits within 30 days after the claim is received. If for some reason the insurance company denies a claim, further action will take place..

The charges are based on the services provided for each date of service. If there is a change in treatment or treatment time then there is a possibility that the daily charges rendered will change accordingly.

Service charges are determined based upon your diagnosis, the treatment provided, and the insurance contract.

Service charges are determined based upon your diagnosis, the treatment provided, and the insurance contract.

Sometimes the insurance company will respond to dates of service out of chronological order. BSC will post patient payments to dates of service as the insurance company responds.

Some insurance companies may require pre-certification. This information will be given when benefits are verified. Insurance companies require pre-certification’s to help monitor a patient’s treatment and progress.

Currently Body Structure Clinic accepts all Medical Insurance except for Medicaid as a Primary Insurance and any UK HMO plans.